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Your Child’s Hospital Visit

Here you will find information that will help you stay organised and hopefully answer any questions you may have leading up to your child’s hospital visit. This can be an anxious time for you and your child and our aim is to keep it simple for you and your child and supply you with as much information as possible. We have an extensive amount of frequently asked questions and it’s a great idea to read through these, which will hopefully answer any questions you may have. As always, if there is something you still need to discuss with us, feel free to contact our team who will only be too happy to help.

You will have received a Kiddies Infant Care hospital pack upon confirmation of your child’s procedure. Included in this pack is a STEP by STEP guide on what needs to be completed by you, before your child’s hospital visit and also contains a checklist for you to tick things off as you go. If you have misplaced this pack, all of the information is available from here.


What will be my child’s operation time?

The actual time of your child’s operation is decided 10 days prior to the treatment date and you will be contacted at this point for confirmation and will be notified of the time you will be required to arrive at the hospital with your child.

The actual time commencing the operation/treatment is usually determined by the age of the child. As a general rule, the younger the child, the earlier they get treated.

You will be required to arrive no later than 60 minutes prior to your child’s operation time. Please arrange childcare (including dropping off and picking up from school) for your other children (if applicable) as you will need to be with your child for most of the time.

How long does my child need to fast prior to the treatment?

Your child must fast for six hours before arrival, your child must not:

  • eat any food
  • drink any milk (including breast milk)
  • suck on any lollies, chew any chewing gum

Your child may sip water only up to two hours before arrival time. Please DO NOT drink carbonated (fizzy) drinks or juice.

Please note if your child has not fasted, the operation will be cancelled, a cost will be incurred if the treatment has to be cancelled due to failure to fast your child. We understand it is not easy to fast young children, but it is very dangerous to anaesthetize a child that has not fasted, and hence cancellation is necessary. We hope you adhere to our instructions and contact us if you have any queries about the fasting time.

What happens if my child becomes unwell?

If your child develops any fever, respiratory symptoms or cough in the couple of days leading to the day of the operation, the operation may need to be postponed until your child’s health improves, Please contact immediately either:  Kiddies Infant Care on 93728960 or your anaesthetist directly, please see the yellow sheets or our website for their direct contact information for further advice.

When will I hear from the hospital?

The Hospital may also phone you a few days before the date of treatment, to confirm any gap expenses you may have, or ask medical/ health questions once they have completed a health fund check with your insurance company.

What should I bring to the hospital?

A visit to the hospital can be a scary time for your child. It’s always a good idea to bring a change of clothes (including tops and bottoms) in case of any accidents. Also, a comforting cuddly toy can sometimes help keep your child relaxed and calm prior to the treatment.

Can I bring my other children to the hospital on the day of surgery?

It’s not suitable to bring siblings to the hospital on the day of your child’s operation – we would advise you to make childcare arrangements for your other children on the day of surgery. This enables you to focus on admission/ preoperative consultation/ consent with the treating dentist/ anesthetist- and devote time and be able to comfort your child before and after surgery.

How long will we need to stay in the hospital after treatment?

  • When your child has sufficiently returned to a normal state, is comfortable, is eating and drinking small quantities safely and you are comfortable with aftercare advice, you will be able to take your child home. The standard recovery time is usually 1 – 1.5 hours after the treatment.
  • It is not advisable to go home with public transport after a general anaesthetics.
  • Your child may feel a little drowsy the following day, but should quickly return to normal activities within 48 hours. For most dental work, paracetamol (eg. Panadol) should provide sufficient pain relief.

When will I receive my invoice to claim from my health fund?

  • You would have received a deposit receipt initially at the time of booking via email/post
  • The payment will be referenced on the final receipt for your pre-payment that is due one week prior to treatment
  • You are unable to use receipts to claim from your health fund, unless treatment is completed/NIL balance.
  • We are unable to provide an itemised invoice until all treatment has been finalised, an invoice and receipt will then be emailed/posted to you 1-2 days after treatment.

Dental Treatment Questions

Dental Treatment Item Codes

Item Codes for Dental Treatment Proposal – why does each item code not have a price allocated to the code?

An item/code break down cannot be given because we do not charge for each individual item number we are charging for a set amount of time reserved e.g. 45 MIN, 90 MIN, etc.

Your treatment proposal outlines the item codes for the proposed treatment which have been discussed and agreed between parents and our dental Specialist.

These codes are what we propose will be completed on the day however at the time of treatment these codes may change or more/ less item codes may be added. This is why we charge a time-based fee to alleviate the stress of added costs on the day if more treatment is required.

Your Health fund has a maximum rebate that they pay for each item code so they should be able to advise you what your out of pocket cost will be without an individual item code break down.

Questions to Ask Your Health Fund

I am calling my Health Fund to check the level of cover – what questions should I ask during this call?

  • Which Item numbers will I be covered for? – see our treatment proposal for a detailed list of all item numbers to ensure you ask about each item code.
  • Which Item numbers are considered general and which are considered major or specialist cover? – each fund generally has two levels of covers general dental item numbers which have no limit and major / specialist item code numbers which will have a dollar limit for the year. it is best if you can identify not only the item numbers that are covered by your health fund but also if you have a maximum number or maximum rebate for each item number
  • What is the total amount of dental coverage I have for the year or until the anniversary date? – Some Health funds have limits on total amounts they will pay for dental treatments
  • Do I have any waiting periods for Dental Extras? or any of the listed item numbers? When you join a health fund you normally will have a waiting period applied of 3, 6 or 12 months – if you have recently joined or changed health funds it is best to ensure these waiting period are not applicable
  • Am I covered for these items if having them completed in a Private Day Surgery – General Anaesthetic. Please confirm that your fund has an agreement with your chosen location as each fund has separate agreements with all facilities.
  • Provider Numbers for the following Specialists and Locations are listed on the following page – some funds will ask you for the provider number of the treating dentist – Each dentist has a different provider number for each location that they work from. The provider number is the provider to you in the hospital confirmation pack upon booking your treatment

Miscellaneous Questions

Anaesthetist Costs

Why am I being charged for treatment under general anaesthesia by Kiddies Dental Care as well as an anaesthetist fee?

Under The Australian Schedule of Dental Services and Glossary Australian Dental Association Twelfth Edition the description for item code 949 is:

949: Treatment under general anaesthesia/sedation

The treatment of a patient under a general anaesthetic/sedation administered by another registered practitioner in a suitably licensed facility. This may require the provision of additional equipment, instruments, materials, and staff by the practitioner[s] providing the dental service[s]. The dental treatment provided should be itemised separately.

This item code is approved by the Australian Dental Association but not always recognised and paid by every health fund.

The item code 949 for Kiddies Dental Care covers the cost involved towards travel offsite for our Specialist/nurses/administration team – Equipment and Materials transportation, and admin time into organising your child onto the next available hospital list.

When will I hear from the anaesthetist?

Your anaesthetist name and contact numbers are located on the yellow sheet within this confirmation pack, or out found on our website and you are quite welcome to contact their office prior to treatment to discuss any concerns you may have.

Anaesthetist Forms

Hospital Forms


145 Furlong Road, Sunshine, VIC 3021 Phone:  (03) 9366 9666


242A Hoppers Lane, Werribee VIC 303o Phone (03) 9731 6646


Select this link to complete your Pre Admission Form online instead. Patient Registration is required. This will link directly to the Hospital so no printouts are necessary.


Your Child’s Hospital Visit | Kiddies Infant Care